Terms and Conditions for E. Louise
Last Updated: 1/2/26
Welcome to E. Louise! I’m grateful to have you as a customer. Before placing an order, please carefully read and understand my terms and conditions to ensure a smooth and enjoyable experience.
Order Placement and Confirmation:
- All orders must be placed through my ordering page. You will receive an email confirmation.
- An order is considered confirmed only after a deposit is received.
- All digital sales are final.
- I reserve the right to decline any order at my discretion.
Payment & Refunds:
- Deposit must be made within 2 days of placing your order. Please be aware that your order will not be confirmed or added to my calendar until payment is received.
- Remaining balance is due 1 week prior to order due date. If payment is not received, your order will be cancelled and your deposit forfeited.
- E. Louise does not offer refunds for completed orders. Please avoid weather related disasters by picking up on time or scheduling deliveries appropriately.
Cancellation Policy:
- Cancellations must be requested no later than 2 weeks prior to the scheduled delivery or pickup date.
- Cancellation requests after the 2-week period will result in loss of deposit.
- I acknowledge that emergencies can arise. If you find yourself in such a situation, please reach out to me, and I will do my best to work with you and find a suitable solution. Your understanding is greatly appreciated.
Order Modifications:
- Any modifications to an existing order must be requested no later than 1 week prior to the scheduled delivery or pickup date.
- Modifications requested within the 1 week period are subject to approval, and additional charges may apply.
Quality Assurance:
- I strive to provide high-quality baked goods, and all my products are made with care and attention to detail.
- If you have concerns about the quality of your order, please contact me within 24 hours of receiving it, and I will address the issue to the best of my ability.
Allergies and Dietary Restrictions:
- It is the customer’s responsibility to inform me of any allergies or dietary restrictions when placing an order.
- While I maintain rigorous sanitization practices, it’s essential to note that my kitchen is not free from nuts, dairy, or gluten. Please consider this information, especially if you have allergies or dietary restrictions. If you have any specific concerns or inquiries, feel free to reach out before placing an order. Your safety and satisfaction are my top priorities.
Delivery and Pickup:
- Delivery fees apply and will be communicated at the time of order placement.
- Customers are responsible for providing accurate delivery information.
- E. Louise is not responsible for any delays or issues arising from inaccurate delivery information provided by the customer.
- Please respect your pickup time as I may need the cooler room for orders following yours. If you are unable to pick up on time, please contact me asap.
Communication:
- All communications regarding orders, modifications, or issues should be directed to E. Louise via email: erika@elouisebakes.com
- I will make every effort to respond to your inquiries in a timely manner.
By placing an order with E. Louise, you agree to abide by these terms and conditions. E. Louise reserves the right to update or modify these terms at any time, and customers will be notified of any changes.
Thank you for choosing E. Louise! I look forward to serving you with delicious treats.